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Retention Manager - EM148

Overall Purpose of Role:

easyMarkets is seeking a fluent Japanese speaker to join the retention team to be involved in designing and implementing processes and systems that extend the client life cycle, improve the Clients’ life time value and improve their satisfaction.

Main Activities and Responsibilities:

  • To proactively promote easyMarkets and the Company’s products in order to meet established marketing plan goals and annual sales revenue
  • To assist in the formation of a comprehensive client retention strategy
  • Create client loyalty programs that generate improved client retention and improve KPIs
  • Design and implement client reactivation campaigns
  • To continuously assess the performance of retention tools, design new tools and implement them
  • To provide training to clients on the use of the Company’s products and platforms
  • To keep up to date with market information and monitor trends in all major instruments

Requirements:

  • Fluent Japanese speaker plus fluent English
  • Degree or equivalent (Business, Marketing or related)
  • Excellent Computer skills – Microsoft Office (Intermediate Level)
  • At least 3-5 years’ experience in a similar role
  • Excellent numerical/mathematical abilities
  • Very good understanding of technical/fundamental analysis
  • Must be able to adopt sales techniques (previous sales experience is desirable)
  • Excellent marketing and promotional background
  • Excellent oral and written communication skills

 Further Info:

  • Working hours are 09:00 – 18:00 Monday to Friday
  • The role is located in Limassol, Cyprus
  • A competitive compensation package will be offered to the successful applicant which includes great benefits
  • Discretionary performance-based bonuses

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